Is it AI or a person?
It is AI, answering in your company's name. It never claims to be a person, and anyone who asks is told.
Questions
Straight answers about how our assistant works.
Do I keep my phone number?
Yes, in one of two ways. You can forward your calls to a line we set up for you, and your customers keep dialing the number they know. Or you can move your number to us. Then the texts your customers get, like booking confirmations and reminders, come from the same number they call. Moving a number takes a few weeks, and your calls forward in the meantime.
Do I have to change the software I use?
No. It works alongside the tools you already use. Tell us what you use in your free audit and we'll show you how it fits.
What happens with an urgent call?
You decide. If you switch it on, the assistant can book an urgent visit, and after hours it can try to put the caller through to you. It never promises the caller that someone will answer.
Are calls recorded?
Yes. Every call opens with "This call may be recorded." Calls our assistant answers are always recorded. You can also choose to record the calls a person on your team picks up through us. Recordings stop being available after 30 days and are then deleted. Call records are deleted after about 90 days. Our privacy page has the details.
Are my calls used to train AI?
No. Our phone provider keeps only basic call facts, not recordings or transcripts, and the AI we use does not train on your calls.
Does it speak Spanish?
Not yet. The assistant answers in English today. Spanish is coming soon.
What does it say when a caller asks for a price?
We only give a price if you switch it on, and only from your own price book. A range is not a quote, and the exact price is confirmed before any work. Any other price question gets your own answer.
What if a caller asks for work we don't do?
It only books the work you tell us you do. If a caller asks for something else, it says so politely. If it isn't sure, it takes a message for your team.
Can a caller ask for a real person?
Yes, if you want that. You choose: never, during business hours, or any time. If nobody picks up, the assistant takes a message for that person.
Can calls go to my team during the day and at night?
Yes. You choose who and when. During your hours, your chosen people's phones can ring first, and the assistant answers only if nobody picks up. A caller who asks for a person can be put through during your hours, or at any time. After hours, urgent callers can be put through to the people you pick, one at a time or all at once. If nobody answers, the assistant books the visit or takes a message, whichever you choose.